Can I change or cancel my order?
If you need to change or cancel your order, please call/whatsapp us on +91 6290929932 or email us at care@snugglymonkey.in within a few hours of placing it. Once dispatched, changes aren’t possible.
What if I receive a damaged or incorrect item?
Please notify us within 48 hours of delivery with photos. We’ll resolve it promptly.
What payment methods do you accept?
We accept:
- UPI
- Debit/Credit Cards
- Net Banking
- Wallets
- Cash on Delivery (if available for your pincode)
Do you ship across India? Is shipping free?
Yes! We ship PAN India and offer free shipping on eligible orders.
What is your exchange/return policy?
We accept exchange/returns requests within 7days of delivery, provided items are:
- Unused
- Unwashed
- With original tags intact
Exchange of products are subject to availability.
How do I initiate a return?
To initiate return whatsapp us on +91 6290929932 or email us at care@snugglymonkey.in with your order number and reason for return. We’ll guide you through the next steps.
Once the returned item passes quality checks, refunds are processed within 5–7 business days to your original payment method.
Please refer to our detailed Return Policy page for full terms.
Do you accept bulk orders?
Yes! For gifting, events, or custom quantities, email us at call/whatsapp us on +91 6290929932 or email us at care@snugglymonkey.in with your requirements.
How can I contact you?
Email: care@snugglymonkey.in
Phone number: +91 6290929932
Response time: Within 24–48 business hours.