Shipping & Return Policy

Shipping & Timelines

Woohooo! We ship for FREE!

We dispatch our products within 2 to 3 working days from the order date, from Monday to Friday (excluding Indian public holidays), and it takes another 1 to 10 working days for the order to reach you based on your location. As soon as we ship your order, we will send you a notification by email and also share the courier tracking details so you know when to expect it. 

**Please note: All the above may vary based on pincode serviceability of your delivery address. 

Return Policy

All our goods are checked thoroughly before dispatch. We do not accept any returns or exchanges unless:

 To be eligible for an exchange, returns or refund:

o   You must apply within 3 working days of receipt.

o   Your item must be unused and the labels as well as packaging intact.

**Please note that replacements/returns are not accepted if the return request is made outside the specified time frame.

You can apply for an exchange if:

You want a different size:
In this case, the customer is responsible to send the order back to our warehouse. Upon receipt of the order intact, we will ship the requested size.  
You want a different design or product:
In this case, the customer is responsible to send the order back to our warehouse. Upon receipt of the order intact, we will ship the requested design or product.
Please note, in case of selecting an item of a lower value than the order value, Snuggly Monkey will not adjust or payback the difference. 
You received a wrong /defective product :
In this case, once we approve your request, Snuggly Monkey will bear the pick-up cost of the order back to the warehouse. Upon receipt of the order intact at our end, we will ship the requested product.

Once our team has contacted you regarding your replacement/return request, you will be asked to ship the product back to us at the address below:

Agarsan Apparels LLP,
Building No. 912, 

Block-A, Lake Town

Kolkata, West Bengal -700089

Mobile: 

Sale Items:

Any items purchased during a sale or on sale cannot be exchanged or returned.

Cancellations:

The whole order amount will be refunded if the order is cancelled, lost or undelivered to your preferred location. You may change/cancel your order as long as it has not been shipped. To do so, please get in touch with our team by emailing us at orders@snugglymonkey.in with your order details as soon as possible as orders are sometimes shipped immediately.